Accessibility Statement

Our Commitment to Accessibility

Milhas Money is committed to ensuring digital accessibility for people with disabilities. We believe that everyone, regardless of ability, should have equal access to miles program information and travel resources. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards issued by the World Wide Web Consortium (W3C). These guidelines help make web content more accessible to people with a wide range of disabilities, including:

Visual impairments (blindness, low vision, color blindness)

Hearing impairments (deafness, hard of hearing)

Motor impairments (inability to use a mouse, slow response time)

Cognitive impairments (learning disabilities, distractibility, inability to remember or focus)

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

Clear and consistent navigation throughout the site

Proper heading structure for screen readers

Skip navigation links to main content

Logical tab order for keyboard navigation

Breadcrumb navigation on relevant pages

Visual and Design

Sufficient color contrast ratios for text and background

Text that can be resized up to 200% without loss of functionality

Alternative text descriptions for images and graphics

Clear and readable fonts

Visual indicators for interactive elements

Forms and Functionality

Descriptive labels for all form fields

Error messages that clearly explain issues and solutions

Keyboard accessibility for all interactive elements

Time limits that can be extended or disabled when possible

Clear instructions and help text

Content and Media

Captions for video content when available

Transcripts for audio content when applicable

Simple and clear language where possible

Consistent page layouts and design patterns

Assistive Technology Compatibility

Our website is designed to be compatible with common assistive technologies, including:

Screen readers (JAWS, NVDA, VoiceOver)

Voice recognition software

Screen magnification software

Alternative keyboards and pointing devices

Known Limitations

Despite our best efforts, some areas of our website may not be fully accessible. We are aware of the following limitations and are working to address them:

Some third-party miles program content may not meet accessibility standards

Certain PDF documents may not be fully accessible

Some interactive features may have limited keyboard support

Video content may not always include captions

We are actively working to improve these areas and welcome feedback on additional accessibility barriers you may encounter.

Third-Party Content

Our website may include content from third-party airlines, loyalty programs, and service providers. While we encourage our partners to maintain accessible content, we cannot guarantee the accessibility of all third-party materials.

Accessibility for Miles Program Users

We recognize that users with disabilities may face unique challenges when accessing miles program information. To support equal access to travel opportunities, we:

Provide multiple ways to search and filter program information

Ensure program information is accessible

Offer alternative contact methods for technical support

Work with partners to promote inclusive program access

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Email: [email protected]
Subject Line: Accessibility Feedback

Business Address:
1234 Business Plaza, Suite 100
New York, NY 10001
United States

Alternative Access

If you are unable to access any content or functionality on our website, please contact us using the information above. We will work with you to provide the information or functionality in an alternative format that meets your needs.

Response Time

We aim to respond to accessibility feedback within 2 business days and will work to resolve accessibility issues as quickly as possible. Complex issues may require additional time to address properly.

Ongoing Efforts

Our commitment to accessibility is ongoing. We regularly:

Conduct accessibility audits and testing

Train our team on accessibility best practices

Update our content and features to improve accessibility

Monitor user feedback and make improvements based on your input

Stay current with accessibility standards and legal requirements

We strive to comply with applicable accessibility laws and regulations, including:

Americans with Disabilities Act (ADA)

Section 508 of the Rehabilitation Act

State and local accessibility requirements

Updates to This Statement

We will update this accessibility statement as we make improvements to our website or as accessibility standards evolve. Please check this page periodically for the most current information about our accessibility efforts.

Resources

For more information about web accessibility and assistive technologies:

Web Content Accessibility Guidelines (WCAG): https://www.w3.org/WAI/WCAG21/quickref/

Americans with Disabilities Act (ADA): https://www.ada.gov/

WebAIM (Web Accessibility in Mind): https://webaim.org/

Contact Information

For questions about this accessibility statement or to report accessibility issues:

Email: [email protected]
Phone: Available upon request
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We are committed to working with you to ensure equal access to our miles program information services and travel resources.